Terms & Conditions

Solena Skin Spa

By booking or attending an appointment with Solena Skin Spa, you agree to the following terms and conditions.

Appointments & Bookings

Appointments can be booked online or in-spa. A consultation may be required prior to certain treatments to determine suitability.

Cancellations & No-Shows

We require a minimum of 24 hours’ notice for cancellations or rescheduling. Failure to provide sufficient notice or attend an appointment may result in a cancellation fee.

Payments

Payment is required at the time of service unless otherwise stated. Membership payments are processed via direct debit.

Refunds

Refunds are not provided for change of mind. Any refunds issued are at the discretion of Solena Skin Spa and assessed on a case-by-case basis.

Memberships

  • All memberships operate on a minimum 6-month term

  • A 2-week written notice is required to cancel at the end of the term

  • Treatments do not roll over and unused treatments are forfeited

  • Memberships are non-transferable and cannot be shared or gifted

  • Gift vouchers cannot be redeemed toward membership fees

Treatment Disclaimer

Results vary between individuals. Treatments are not intended to diagnose, treat, cure, or prevent any medical condition. Solena Skin Spa reserves the right to refuse treatment if a client is deemed unsuitable.

Changes to Terms

Solena Skin Spa reserves the right to update these terms at any time. Any changes will be communicated where required.

Privacy Policy

Solena Skin Spa

Solena Skin Spa is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the Australian Privacy Principles.

Information We Collect

We may collect personal information including, but not limited to:

  • Name, phone number, email address

  • Booking and appointment details

  • Payment information

  • Relevant health or skin information required to safely perform treatments

How We Use Your Information

Your information is used to:

  • Manage appointments and memberships

  • Provide treatments and services safely

  • Communicate with you regarding bookings, updates, or promotions

  • Process payments and comply with legal obligations

Storage & Security

All personal information is stored securely and only accessed by authorised staff. We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

Third Parties

We may share limited information with trusted third-party providers such as booking software and payment processors, solely for operational purposes.

Access & Updates

You may request access to your personal information or request corrections at any time by contacting us.

Contact

If you have questions regarding this Privacy Policy, please contact Solena Skin Spa directly.

Mobile Terms of Service

Solena Skin Spa

Last updated: July 7, 2026

The Solena Skin Spa mobile message service (the "Service") is operated by Solena Skin Spa (“Solena Skin Spa”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Solena Skin Spa’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Solena Skin Spa through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Solena Skin Spa. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SolenaSkin or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Solena Skin Spa mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SolenaSkin or email elise@solenaskinspa.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.